The user manual
This page walks through a real day for a mobile vet, start to finish, and then through the things that go wrong on a real round. Every step below is something the app already does today. If you'd rather see it move than read about it, the demo takes three minutes.
A real practice with sample data. No signup, no card.
Before you leave the house
Open the app and today's round is already in order — who you're seeing, what for, and roughly when you'll get there. If something in the van is running low, it says so now, not halfway through Thursday's round when you actually need it.
Open Today
It's the first tab, and it's where the app opens. Every visit booked for today is here, sequenced by where it is and what it needs rather than by who booked first.
Check the reason on each stop
The reason the client gave when they booked sits under the patient's name, so you know whether you're walking into a booster or a lameness workup before you knock.
Deal with the stock warning now, not later
If a medication you're going to need this week is short, it's flagged on this screen. That is the only moment in the day where reordering costs you nothing.
Tap a visit when you arrive
That opens the visit screen, which is where everything below happens. You do not need to "start" or "check in" to anything first.
At the door
Nothing about the visit changes. You still talk the client through what you're seeing, still show them the printout, still glance at the patient. The difference is what happens to all of that afterwards — click a card below to see it.
Talk through the consult like you would to a colleague
A lab printout, a repeat prescription, the patient itself
Tap Start Recording on the visit screen
Then put the phone down and be a vet. You do not need to hold it, point it at anything, or keep the screen awake — the app holds the screen awake for you while a recording is running.
Talk normally
Describe what you're finding as you find it, the way you'd narrate to a nurse. You don't need to say "subjective" or "objective" or speak in headings. Sorting it into a SOAP structure is the machine's job, not yours.
Tap the button again to stop
That is the second and last tap. The audio uploads, it's transcribed, and a SOAP note is drafted against this visit without you asking for it.
Read the draft before you drive off
It is a draft, and it is wrong sometimes. Correcting it now, while the consult is still in your head, takes seconds. Correcting it on Thursday takes a phone call.
Open the camera from the visit
There's a capture button on the visit screen. You can also pick something already in your photo library, or a PDF, instead of taking a new picture.
Tap the shutter, then say what it is
The app asks "What is this?" — a lab result, a vaccination card, a medication label, a referral letter, and so on. Telling it which is what makes the difference between a good read and a guess, because each type is read with its own instructions.
Carry on with the visit
Reading the image happens in the background. You do not wait for it, and you can photograph several things in a row.
Tap the item when it says Tap to review, then Confirm
You see exactly what it extracted before any of it reaches the patient record. Confirm it, correct it, or flag it. If a read looks thin, there's a "read it again more carefully" option that sends the same photo to a stronger model.
One Vision is what reads the printout. You confirm what it found before anything is saved — it never writes to the record on its own.
The part that matters most
This is the section to actually read. Everything else on this page is convenience; this is the bit that decides whether your records hold up when somebody asks to see them.
Read all four sections, not just the plan
Subjective, objective, assessment, plan. The plan is the one you'll be tempted to skim to; the objective section is where a mis-transcribed number does the real damage.
Check every number and every drug name out loud
Doses, weights, concentrations and drug names are exactly where speech-to-text is weakest and where an error is least survivable. Treat them as unverified until you have looked at them.
Edit anything that is wrong, in place
Tap into the note and correct it. You are the author; the draft was a starting point.
Sign it
That is the moment it becomes the clinical record for this visit. If you want to see the raw words the recording actually produced, there's a "show recording words" toggle — the transcript is kept, so you can always compare the note against what was said.
Back in the van
By the time you're pulling away, this visit is done — not "logged for later." Nothing here happens at a desk after hours.
Check the invoice against what you actually did
Line items are drafted from the visit and priced from your own price book — not from a national average and not from ours. Add, remove, or reprice anything before it goes out.
Take payment at the door, or send a link
If you've connected Square you can take a card on the doorstep. If not, the invoice still exists and still goes out; card payment is an option, not a requirement.
Send the discharge summary
Written in plain language for the owner rather than in clinical shorthand, generated from the same visit. Read it before it goes — this is the document the client will actually act on at two in the morning.
Drive on
The visit is closed clinically and financially at the same moment. There is nothing left in a pile.
When you need a second opinion
Some questions aren't about one patient. "Who's overdue a dental check?" "Which patients haven't been in since spring?" You ask it in plain words, the way you'd ask a colleague who happened to remember everyone's file.
Ask One → a ready recipient list
The paperwork that has to be right
Working out of a car does not lower the standard these have to meet. It just removes the filing cabinet you used to keep them in.
Pick the kind of consent you need
Treatment consent, euthanasia consent, or a risk acknowledgment when an owner declines something you have recommended. That last one protects you specifically, and it is the one people forget to record.
Have the owner sign on the phone
They sign with a finger, on the doorstep. The signature is stored as the actual path they drew, attached to that patient and that visit.
It cannot be edited afterwards
Same rule as a signed note: a consent record is added to, never overwritten. If circumstances change, you record a new one that references the old.
The controlled-drug log is append-only. Every entry stands, nothing is deleted, and a correction is a new entry rather than a rubbed-out line. That is the only form of register worth keeping, and it is the form an inspector expects.
Claim packets are assembled from records you already wrote — the history, the notes, the invoice — instead of being retyped into an insurer's form at the end of the month.
When something goes wrong
These are the actual failure modes, described honestly, with what to do about each. If yours isn't here, tell us from inside the app — that's how most of this list got written.
Almost always this means the microphone genuinely captured silence — usually because another app had the mic, most often a video call. The app can tell true silence apart from a failed transcription and will say so rather than inventing a note.
What to do: check nothing else is using the mic, and re-record. Quiet audio is fine — it takes real silence to produce nothing.
The phone locked, a call came in, or the OS reclaimed the microphone. Whatever had been captured up to that point is kept, not discarded.
What to do: start recording again on the same visit. The segments are merged into one transcript and one note.
Be careful here, because we would rather tell you the awkward truth than a comfortable one. The visit notepad keeps working with no signal and syncs when you're back in range. Audio and photo uploads do not queue. If an upload fails, it fails then and there and offers you a retry.
What to do: don't leave the visit screen until the upload has gone through, or type into the notepad instead and record when you have bars.
Some printouts are genuinely hard — faint thermal paper, a photo at an angle, an unusual lab layout.
What to do: use the option to read it again more carefully, which sends the same photo to a stronger model. If it's still wrong, correct the fields by hand and flag it. Flagged reads are how the prompts get improved.
You can't overwrite it, by design. Add an amendment: the original stands, your correction is attached and dated, and anyone reading the record later sees both.
Use the feedback button inside the app. It goes to the people building this, not to a ticket queue, and you can speak it rather than type it. Replies show up as a message in the app.
Getting started
Don't migrate everything on day one. Run one real visit end to end first — it tells you more than a weekend of setup.
What the words mean
Straight answers
No. It drafts, you sign. Nothing is filed or sent to a client until you confirm it.
Any time, in full, without asking us. Clients, patients, visits, notes and invoices.
Beta, honestly. Notes, invoicing, payments, routing, consent, documents, the client companion and export work today.
About
A veterinary surgeon with two decades of hands-on practice has shaped real decisions in this product, not just given feedback on a mockup. Meet the team →
One Voice is never far — speak your mind from inside the app, and get a fix, not a ticket.
Open the demo practiceFree to look at, no card, and it takes three minutes.